To access your account, open Lemon Casino and click the 'Login' button located at the top-right corner. Enter the email address or username you used during registration along with your password, then submit the form. If you have enabled two-factor authentication (2FA), you will be prompted to enter the verification code from your authentication app or SMS. Successful login directs you to your account dashboard where you can manage deposits, bonuses, and gameplay.
If you prefer, you can use social login options where available or a saved device session to reduce repeated login steps. We recommend using the official website or the official mobile application to avoid phishing attempts. Always verify the domain name in your browser and never provide login details to anyone claiming to be support outside our official channels. Protecting your credentials is the single most important step to keeping your account and funds safe.
We strongly encourage players to enable two-factor authentication for an additional security layer. 2FA ensures that even if your password is compromised, attackers cannot access your account without the secondary code from your device or app. Choose a reputable authentication app rather than SMS when possible, as apps typically offer stronger protection against SIM-based attacks. Regularly review authorized devices and active sessions, and log out from public or shared computers after each session.
Use a strong, unique password that combines letters, numbers and special characters, and avoid reusing the same password across multiple services. Consider a reputable password manager to store credentials securely and generate complex passwords automatically. Avoid clicking suspicious links in emails or messages that request login details; we will never ask for your password via email. If you suspect any unauthorized access, change your password immediately and contact our support team.
If you cannot log in, first verify that your email and password are entered correctly and that the Caps Lock key is not affecting your password. Use the password recovery option to reset your password if you no longer remember it; a secure reset link will be sent to your verified email address. If you do not receive the email, check your spam folder and ensure your email provider is not blocking messages from our domain. For ongoing problems, our support team can assist after verifying your identity through secure channels.
Account lockouts may occur after repeated incorrect attempts as part of our anti-fraud measures. In such cases, wait for the temporary lockout period to expire or contact support for expedited assistance. Keep identity verification documents ready if support requests them, as this accelerates the recovery process. We balance security and convenience to protect user funds while providing timely access restoration.
We never ask for full card numbers, CVV codes or banking passwords via email, chat or phone. Payment interactions occur through secure payment gateways and pages that encrypt data to prevent interception. If a payment page appears suspicious or requests unnecessary details, cancel the action and contact support immediately. Always use official deposit and withdrawal flows within your account dashboard to ensure transactions remain within secure, auditable channels.
To further protect financial interactions, we recommend enabling account verification in advance which speeds up withdrawals and reduces friction. Verified accounts are less likely to be targeted and enjoy faster processing. Monitor your transaction history for unfamiliar charges and report anything suspicious to your payment provider as well as our support team. Our combined security measures aim to keep user funds private and protected at all times.
We respect your privacy and limit the personal data we collect to what is required to provide our services securely and legally. Personal data is processed under clear policies and retained only as necessary for compliance or operational needs. You can request information about your personal data or request its deletion according to applicable laws. Our privacy practices are designed to be transparent and to give players control over their information.
For account-related data requests, we provide secure channels to verify identity before disclosing or modifying sensitive information. This protects both you and the integrity of our platform. We advise keeping your account contact details up to date to ensure you receive important security and promotional notifications promptly. Clear communication helps maintain account security and allows us to support you effectively.
We maintain a library of articles and step-by-step assistance for login and account management tasks. These resources include illustrated steps for enabling 2FA, applying account limits and understanding verification requests. Access the help center from your account menu or contact support for personalized guidance. We continually expand our resources to reflect the latest security practices and user feedback.
If you use multiple devices, consider authorizing trusted devices and routinely reviewing active sessions in your account area. Signing out of sessions you no longer use reduces exposure and preserves control. For shared or public devices, always use private browsing mode and never save login credentials. Following these habits reduces risk and keeps your account secure across multiple access points.
Use the 'Forgot password' link on the login page to request a secure reset link sent to your registered email. If you cannot access that email, contact support for identity-verified assistance.
Enable 2FA from your account security settings and follow the instructions to link an authentication app or phone number. We recommend using an authenticator app for stronger protection.
Temporary locks occur after repeated failed attempts. Wait the lockout period or reach out to support for assistance after verifying your identity.
Visit account settings and check the devices or sessions section to view and terminate active sessions for security control.
